1. Who is responsible and what this policy covers
Excelsus Group LLC d/b/a Blierko is responsible for the Blierko website and inquiries directed to its team. Contact info@blierko.com or +1 844 793 5400 for privacy matters. This policy covers website visitors, prospective business clients and people who contact us through the channels described here. A service engagement involving client or third-party records may require a separate agreement and data-handling terms.
2. Information and sources
Inquiry fields can include name, business name, email, phone, website, industry, employee range, service interest and the business challenge you describe. Support requests can include your contact information, reference number, request type and any details you voluntarily provide. Do not include passwords, government ID numbers, bank or card details, medical information or confidential customer records.
When you press Send request, the form entries are transmitted to Netlify Forms for processing and made available to authorized Blierko staff. Email remains an alternative contact channel. Netlify and email providers process submitted information under their own service terms and privacy notices. Unsubmitted entries remain in page memory; browsers may separately retain autofill data.
Hosting, delivery, security and access-control providers may process technical information such as IP address, browser/device information, request time, requested page, error records and sign-in or session data. The Blierko application does not request precise device location, payment information or identity-document uploads.
3. Chatbot and local page features
The Blierko chatbot matches questions to a local service guide. Its messages are not sent by this application to a generative-AI service or stored in a Blierko chat database. The page keeps the conversation in memory until the page is closed or reloaded. This statement concerns the Blierko application, not independent features of your browser, extensions or hosting/sign-in provider.
4. Purposes and recipients
We use information you send to respond to inquiries, prepare proposals, coordinate agreed services, handle cancellation/refund requests or complaints, protect security, resolve disputes and meet applicable legal obligations. Sending an inquiry does not enroll you in a marketing list or authorize automated promotional calls or texts.
Information may be handled by authorized company personnel and providers needed for hosting, security, communications and agreed business support. The site uses Netlify hosting and Netlify Forms; email and WhatsApp are external channels you choose. We may disclose information where legally required or necessary to protect rights and investigate abuse. A separate service agreement should address additional providers handling client records.
5. Tracking, sale/sharing and browser signals
The current Blierko application does not install analytics tags, advertising pixels, retargeting tools or social-media embeds. It does not sell website information or disclose it through advertising trackers for cross-context behavioral advertising. Blierko does not use this site to track your activity across unrelated websites.
The application does not change its behavior in response to Do Not Track or Global Privacy Control because the optional advertising/tracking activity those choices would address is not enabled here. These signals do not disable necessary security or sign-in processing. Provider-operated platforms and external destinations may have their own processing and controls; see the Cookie Policy.
6. Retention and security
Unsubmitted drafts and local chatbot conversations are held in page memory. Submitted forms are stored in Netlify Forms and may also be delivered through configured email notifications. Blierko retains submitted communications as needed to respond, provide agreed services, meet record obligations and resolve disputes. Provider retention and deletion settings must be managed separately. Ask info@blierko.com about retention or deletion.
We limit information requested by the site and use HTTPS delivery. No method of transmission or storage is completely secure. Report a suspected privacy or security issue to info@blierko.com. Any legally required incident notices remain subject to applicable law; this policy does not replace those notices.
7. Your choices and privacy requests
You may ask to access or obtain a copy of information you sent us, correct it, delete it, or ask about its use or disclosure. Use Customer Care & Complaints, email info@blierko.com with “Privacy request,” or call +1 844 793 5400. Tell us the request and how to reach you; do not email identity documents unless a secure, necessary verification process has been arranged.
Legal rights depend on residence, the context and whether a particular law applies to Blierko. Where applicable, rights may also include portability, limits on certain processing, opt-out choices, authorized-agent requests, an appeal and non-discrimination. We will assess requests under applicable law, verify identity or authority proportionately, explain any applicable exception and follow required response deadlines. If you disagree with a response, reply requesting a review or contact the relevant regulator.
8. Audience, external services and changes
The site is intended for adult business users, not directed to children under 13. Do not submit children’s information. Contact us if you believe such information was sent. External providers may process information outside your state or country under their own terms.
We will post policy changes with a new effective date and provide additional notice or choices when legally required. New payment, analytics, advertising or data-processing functionality must be assessed and disclosed before activation.